TransGuardian - Transgardian.com very unprofessional customer service.

Long Beach, California 3 comments
Not resolved

Recently we were approached by Rima Hagopian (trasngardian.com sales rep) to switch our shipping service to transgardian. At the beginning their service sounded very good, cheaper rate capabilities to compare different carrier rates and easy to use software interface.

After using the service for a while we had our first incident that required us to change a shipping address for a shipment that the customer requested and when we called UPS they told us that we are not able to do that because the account was a transgardian account, so we had to call transgardian customer service for this change but after many attempts trying to get hold of someone we ended up calling UPS for help because of transgardian unresponsive customer service. After a while we had our second incident, where we shipped a server that was packed with INSTAPACK foaming (UPS/FEDEX approved whipping material) and the server was damaged on the way to the customer. Luckily we had insurance on the item when we got the unit back and initiated a claim it took us about 2 weeks to get hold of someone at transgardian to respond back to us. Finally they told us that they will come and pickup the server, which they did. Few days passed we received a registered mail stating that the claim was declined because the server did not have any physical damage, where indeed the server suffered some dents and internal damage.

Our final rip off incident that we had was when UPS picked up 3 packages from us and one package was lost. Based on UPS protocol they no more scan packages they either sign a manifest or scan an end of day. After few days our customer called and told us that they have not received their package, so we called transgardian and told them about the missing package, but once again we left a message to Madlene Moseley and there was no call back from her for a day so we once again had to call UPS and open a tracer case. After two weeks we found out that Madlene closed the case with UPS after UPS has approved the case, saying that "I think that the shipper did not ship the package". Her doing this closed the case and we lost $700.00 of insurance value. I had to call transgardian and tried to get an explanation of what was going on and I told her that we have surveillance footage of the ups driver picking up 3 packages on that day, her response was that the video will not prove anything because that could be some other package, and she told me that their insurance company will only accept a claim if we have a signed shipping manifest (not a UPS END OF DAY which their software dose not create), luckily we had the manifest that the driver signs every day so we emailed her the manifest and snap shot of the video but still there is not response from them. What a rip off and unprofessional service.

I wonder if transgardian actually buys insurance on the shipments that the customers pay. Overall experience rating is bad, they advertise themselves as a big operation but they lag proficiency in support. Don't be fooled stick to what you have, we are back to our old provider world wide express, fair prices and super customer service.

Review about: Shipping Service.

Comments

Anonymous
#122550

Nice to hear from you.You are a tough person to get hold off, after many messages all you can do is reply back on a reporting site.

I have requested to talk with you many times and as professional as it gets you never reply back to your phone calls, hiding behind your reception desk. If you clam that our request is illegitimate then maybe you own en explanation, but not replying back!!

Come on.I really don’t know how you keep your customer satisfied.

Anonymous
#122549

Nice to hear from you.You are a tough person to get hold off, after many messages all you can do is reply back on a reporting site.

I have requested to talk with you many times and as professional as it gets you never reply back to your phone calls, hiding behind your reception desk. If you clam that our request is illegitimate then maybe you own en explanation, but not replying back!!

Come on.I really don’t know how you keep your customer satisfied.

Anonymous
#122540

I am the President and Founder of TransGuardian.com.We declined to serve Ohannis' company and cut it off after multiple attempts by his company to submit illegitimate (to use the politest possible word for it) claims.

Our insurance provider is Wells Fargo Insurance Services.

We literally cover billions of dollars of insured interest for thousands of satisfied clients around the world.However, we simply do not and never will pay illegitimate claims, which is bound to make some people unhappy.

TransGuardian will take your money, but will not cover shipment

South Yarmouth, Massachusetts 8 comments
Not resolved

After requesting insurance coverage for a $7000 shipment, paying TransGuardian for the so called "insurance", I never got proof it was covered.

After finally reaching someone after many tries, I find out that their system does not automaticall process freight and from what I gather, they did not insure my shipment.

When I asked for a refund I was refused. Not only did I pay TransGuardian for freight but when I ask for insurance from an insurance company, they should send me a certificate or something.

I called my rep and he said he could not help becuase he had not been paid commissions in 6 months.

My suggestion? Insure through another company. I was robbed.

Review about: Shipping Insurance Coverage.

Comments

Anonymous
Ivanhoe, California, United States #28421

STATE OF CALIFORNIA Steve Poizner, Insurance Commissioner

DEPARTMENT OF INSURANCE

CONSUMER COMMUNICATIONS BUREAU

300 S. SPRING STREET, SOUTH TOWER

LOS ANGELES, CA 90013

(213) 897-8921

(213) 897-5961 (FAX)

www.insurance.ca.gov

FILE NUMBERS: 6313XXXX

RE: Your inquiry

Thank you for contacting the California Department of Insurance.

I have no listing of an insurer named Transguardian

To report: 213-879-8921 or 800-927-4357

Anonymous
Welkom, Free State, South Africa #11972

They have owed our company for 6 months. I wish I found this sooner.

Anonymous
Franklin, Michigan, United States #6446

STATE OF CALIFORNIA Steve Poizner, Insurance Commissioner

DEPARTMENT OF INSURANCE

CONSUMER COMMUNICATIONS BUREAU

300 S. SPRING STREET, SOUTH TOWER

LOS ANGELES, CA 90013

(213) 897-8921

(213) 897-5961 (FAX)

www.insurance.ca.gov

03/26/08

FROM: xxxxx@insurance.ca.gov

FILE NUMBERS: 6313XXXX

RE: Your inquiry

Thank you for contacting the California Department of Insurance.

I have no listing of an insurer named Transguardian

To report: 213-879-8921 or 800-927-4357

Anonymous
Oscoda, Michigan, United States #6111

As the CEO of TransGuardian, allow me affirm that our insurance is arranged through JSIS (CA Broker License 0B86528) and that all our claims are adjusted by their team in strict accordance with insurance regulations.The only way a client can bind insurance with TransGuardian is online, and, when bound, an email confirmation of coverage, along with an electronic record, is created and output to our brokers and underwriters so that the binding is always witnessed by a licensed third party.

Any client working with TransGuardian will have documentary evidence of coverage. Statements by anyone claiming to be a TransGaurdian representative are not the equivalent of coverage. All TransGuardian authorized representatives are listed on our website. Finally, there is a difference between arranging freight through TransGuardian and arranging insurance through TransGuardian.

You can do either or both. If, for example, you arrange freight through TransGuardian but insurance coverage through the carrier and not through TransGuardian, the cost of coverage and adjustment of any claim is not in TransGuardian's control. If you arrange freight through another carrier but bind insurance through TransGuardian, the cost of coverage and claims adjsutments are under TransGuardian's control.

And if you arrange both freight and insurance through TransGuardian, TransGuardian controls both.As always, the contact...

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Anonymous
Franklin, Michigan, United States #4848

TransGuardian has been reported to the US Department of Labor for not paying staff members.

They are the scammers and fraudslayer is unjustified in slandering a person who was taken advantage of by Transguardian.

Anonymous
Franklin, Michigan, United States #4372

I Tyler Sheff am the UTi broker who is spreading lies anywhere I can about Shannon.

There is nothing you can do about it.

Anonymous
Franklin, Michigan, United States #4371

We have subpeonaed this site for your IP address and will file a defamation suit against you and execute our rights to the fullest extent of the law.

The above statement is not true and this poster will be sought after for defamation.

Anonymous
Nashville, Michigan, United States #4368

Transguardian freight is an illegal broker.They have been using another companies federal broker license without permission or knowledge.

Shannon Steede is running the freight division and it is obvious his employer do not know he is about to be arrested for over 100 counts of fraud and theft.

He sells insurance for transguardian but keeps the money on several policies without paying transguardian, and they don't realize what he is up to.One of the owners is a lawyer, but apparently too *** to catch on to Shannon Steede's games lies and thefts.

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